5 Must-Haves for Your Region Website
A good Region website is key to a smooth season. Present your Region's best online face to families and you'll add to the excellent customer service reputation your Region has. You'll also save yourself a lot of headaches!
On your Region's AYSO email and voice mail, refer parents to the website address. Include in your message that return calls can be delayed due to volume, so this is the best source of up to date information.
To help you make the most out of your Region website, here are the 5 most important pieces of information to have on your website's homepage.
1. Registration events.
Include specific dates, times and locations (with physical addresses).
2. Prominent announcement if registration is closed.
If you have a waiting list, include all the details parents need to know to sign up.
3. Final deadline for online registration.
Also, include a link to eAYSO.
4. Refund policy.
More parents may request it if it’s listed on your site, but it’ll also save you headaches as parents will be able to easily access your Region’s refund rules and guidelines. (For good customer service, keep refund turnaround to no more than two weeks.)
5. Call-by date for coaches to contact parents.
Parents get anxious when they don’t hear from their child’s coach. This way, parents will know by what date they can expect a call. (Make sure your coaches also know the call-by date!)
An up-to-date Region website is the most important friend an RC and Registrar can have. Include key information parents need, and you can easily refer the majority of inquiries there.